Refund Policy

At PestPause, we want every customer to feel confident trying our product. That’s why every order is backed by our 30-Day Money Back Guarantee.

If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order.

30-Day Money Back Guarantee

We understand that PestPause needs to be used in your home before you know if it’s right for you. Because of this, we allow customers to try the product while still remaining eligible for our guarantee.

To qualify for a refund:

  • The return request must be made within 30 days of delivery
  • The original packaging and any remaining product must be returned
  • The product must not be intentionally damaged, thrown away, or disposed of
  • Proof of purchase is required

Once your return is received and inspected, we’ll process your refund back to your original payment method.

How To Start A Return

To begin a return, please contact our support team at:

pestpause.support@gmail.com

Please include your order number and the email address used when placing your order.

Our team will provide the next steps and return instructions.

Please do not send your order back without contacting us first, as returns sent without approval may not be accepted.

Damaged Or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with your order details and photos of the issue so we can make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable.

Refund Processing

After your return has been received and approved, refunds are typically processed within 5-10 business days.

Please note that your bank or payment provider may require additional time for the refund to appear.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled, but you may still request a return once the order arrives.

Lost Or Missing Packages

If your tracking shows your order was delivered but you cannot locate it, please contact the shipping carrier first.

If you still need assistance, reach out to our support team and we’ll do our best to help.